Friday, 11 May 2012

University Challenged

These days, universities tend to be rich seams, writes Omnibuses’ Edinburgh Correspondent. Omnibuses welcomes contributions

The University of Kent at Canterbury sits on top of two huge hills—St Thomas on side, St Stephens the other—to the north of the City. This windswept plateau was, so the story went around fellow students in the early eighties, the first British landfall for winds from Siberia. I suspect that to be untrue, but certainly the number of chilly days were too many to count. But the views of the city and the cathedral were stunning. And I met my wife there, so it is city I am enormously fond off.

St Thomas Hill was a formidable obstacle to pedestrian and vehicle alike. Back in 1980, East Kent offered two trips an hour on route 650 up the hill and into the university: one a Leyland National, the other an AEC Regent V, a vehicle type synonymous with East Kent and my vehicle of choice if I could wait. This service level was an improvement on what had gone before, when route 32 offered one or two journeys an hour, at varying times past each hour. In my day Bristol VRs also went up the hill but not to the university, forming the three times an hour Whitstable and Herne Bay circulars (originally 4/4A/6/6A). Early examples of the type were unique Willowbrook bodied highbridge examples, which struggled. In my final year, conventional ECW bodied VRs with more powerful engines and automatic gearboxes made much lighter work of the climb.

Despite the large numbers of students living out on the coast in these areas, only the last circular bus of the day diverted off the main road into the university. A market most definitely missed as when I lived out on the coast for a year, loadings seemed to be good, especially on Sundays.

When East Kent was privatised from the National Bus Company, it pleasingly migrated away from poppy red to a colour scheme based on the traditional red and cream. Based on my observations (my in-laws lived in Folkestone and so I could pop back to Canterbury), it seemed to struggle and the service became a bit thin. Minibuses were in evidence, which improved the frequency, if not vehicle quality. But then enter (the then) Mr Souter, who brought Stagecoach stripes to the area, buying East Kent Road Car in 1993. I must admit to having reservations at the time, feeling that a once proud company would loose something of its character and offer an even poorer service.
Looking at the Stagecoach East Kent website recently, I think I was wrong. The eighties MAP project saw routes in Canterbury numbered in the 6xx series but Stagecoach has gone back to (mostly) the traditional route numbers. 650 was long gone but what we now have is Unibus to the University, running at a staggering eight buses an hour. Admittedly, there is more on-campus accommodation these days, but even so, this is a service that the university never had before (and as a student I would have loved). There are even some buses up St Stephens Hill into the University as well, no doubt as a fightback to some competition that now seems to have faded away.
The Whitstable and Herne Bay circular has also seen dramatic improvements. Reverting back to the traditional route numbers, a few years back, the weekday frequency was increased to every 15 minutes and is now every 10. Remember in the "golden good old days of 1980", they were every 20. On Sundays, all the (hourly) buses I took out to the coast were well loaded. These did come into the university and I always wondered why they never put on more buses. Then, a few years ago, Stagecoach experimented with a 30-minute frequency. I was staggered, while researching this post, to see the Sunday frequency is now every 15 minutes. Astonishing!

But improvements are not just confined to the university market. Comparing a route map I drew back in 1979 (top) with the current Stagecoach version, it is clear that the network is comparable. Stagecoach has cleverly deployed their strategy to the operation and then grow the market, in east Kent as a whole. A lot of the inter-urban links now run at frequencies comparable to or better than those indicated in my 1972 timetable of the area. Canterbury city services are also improved, with more advertised improvements to come out to the hospital. Thanet, always a bit of a bus backwater, seems also to be growing. Stagecoach innovated a few years back by loosing the traditional "around the houses" network and replacing it with the "Thanet loop", which seems to have better frequencies every time I look.

Stagecoach is not a charity and it wants to make a profit. But the operation here shows how, by taking measured commercial risks with increased bus provision (and quality vehicles to boot), you can pay dividends. Of course today's passengers in east Kent may pay comparatively higher fares than I did, but clearly the network is thriving and growing, so people are voting with their feet on to the buses.

Today's students, loans permitting, will find their transport choices vastly improved. It is heart warming to see public transport improved so much for a city for which I have a lot of affection, particularly when we all know of areas where the reverse is to be true. Stagecoach should be congratulated on their achievements.

And Stagecoach hangs on to some heritage as they still run an AEC Regent V in traditional colours. Lovely.

17 comments:

Anonymous said...

Compare Kent to many First areas and it highlights everything that is VERY wrong with First.

Anonymous said...

Indeed, the growth in East Kent has been admirable. From 14.3 million in 2003 to 28.6 million in 2011, backed by a strong partnership between Stagecoach and the County Council.

Anonymous said...

It would be interesting to compare what Arriva currently provide in their bit of Kent to what went before.

exfiles said...

The reference to First sums it up. Their attitude of sweating the assets has really come home to roost. They are so far behind in many areas that they might as well just give up. To use a supermarket comparison, Stagecoach is the Waitrose of bus operators but running at Aldi Prices. First is the Somerfield (as was) of bus operators running art Waitrose prices. And we all know what hppened to Somerfields. Watch out First, the clock is ticking

Anonymous said...

From what I have seen from Arriva in Kent, they have made a lot of improvements over the years and now have almost everything low floor. There have been some newer or brand new vehicles coming in but these are only for 'core' gold mine routes such as the 101. Unfortunately Arriva's branding and investment in new vehicles is still behind that of Stagecoach. Arriva are not too bad on fares either unlike First!

Paul Prentice said...

As a Kent University graduate, I too can attest that Stagecoach do very well out of the university market - they watch and listen to their market very carefully. If only others could follow their lead...

Dennis Drat said...

A recent Sunday morning visit to Canterbury - excluding the Bus Station, just looking at the sights - encountered no less than six buses between 0930 and 1030, all modern 'deckers. Very impressive!

Anonymous said...

Geography undoubtedly plays a part in East Kent's success, and Canterbury remains an ever popular shopping centre for the whole area.

The huge growth has been mainly on interurban services, many of which run at unprecedented frequencies e.g. every 15 minutes from Canterbury to Margate and to Folkestone, plus four buses an hour to Deal shared between three routes. Town services have not fared quite so well, but the interurbans offer an alternative in some towns.

Commercial director Jeremy Cooper explained some of this philosophy in a recent talk. One of the more interesting facts revealed was that growth on the highly successful Thanet Loop was slowing.
The reason being, the buses were getting too full. Result, extra early evening journeys, so this service (up to every 8 minutes during the day) is still offering 15 minute headways until around 2100.
The usual formula is to increase frequency, see how it does and then get new buses.

Anonymous said...

Yet another example of why Stagecoach thoroughly deserves the 'Number One' position in the UK bus industry.

As others have said, it's probably about time that First just threw in the towel.

Anonymous said...

Interesting to read that the university market was there for the taking - and yet was only taken in recent times. Now I fully understand why uni bus services across the UK have expanded so much.

The only thing is, could it and should it have been exploited nationwide by the bus industry sooner?

Anonymous said...

Lovely service yes, but they couldn't give two hoots about the staff, most of whom are demotivated and uninterested in their work.

The North East are in for a treat with the outgoing EK MD.....

What isn't apparent is the continual level of change within the two businesses, much of it revisiting poor service planning which had it been planned properly would not require revisiting.

When you see the number of registration variations in relation to other operators, you can see that the company might have grown even more had a stable network been in place.

RW said...

"As others have said, it's probably about time that First just threw in the towel."

I have heard a couple of First presentations recently, the new team know what is amiss and intend to put First where it should be. It takes time to change a companies culture but I think we will see changes soon. The new guys have a proven record of turning companies around.

Darryl1976 said...

This success has not gone unnoticed at group level either: http://www.stagecoach.com/media/news-releases/2012/2012-04-04.aspx

I was also at the same talk with Jeremy Cooper, he gave the impression that the staff were very well motivated and ready to pull together when needed. As someone who uses the company's buses on a regular basis, I find their employees courteous and happy entirely without exception.

I would also add that major service changes are hardly continual and are probably no different than any other company that size. Yes there is a lot of minor tweaking, but that is to be expected of any major bus company who tries to match supply with demand?

As a matter of interest, the PVR of East Kent alone (i.e. not including Hastings or Eastbourne) now outstrips the combined requirement of the two Arriva subsidiaries that make up the former Maidstone & District. This has not been the case for many a year, and perhaps is a pointer towards how successful the other major operator in Kent has been?

The only matter of concern for me is how will Stagecoach replace the 70 Olympians and 25 B10M's before the DDA requirements come into force? Hopefully not with cast offs from London!

Darryl1976 said...

Referring back to the original poster, the privatised East Kent tried it's best - it kept up with fleet replacement and such like, but it was getting bogged down with coaching and also dockside courtesy work at Dover.

When Stagecoach took over, it managed the operation from Lewes originally - would it be fair to say things got worse (anyone remember the Kent Compass routes?) before they got better? The split from the rest of Stagecoach South in the early 2000's was probably the best thing that could have happened as it allowed more of a local focus to take place. Like the original poster, I too was negative about Stagecoach buying the company in 1993, but nearly 20 years on things are looking far better!

Anonymous said...

To reply to anon @ 22:36 - It is interesting how positive some pictures are painted in the public world, after all, those working at the top would hardly talk down the business?

One could perhaps get into specifics as to what service alterations haven't worked but suffice to say, you don't see as much registration activity from other similarly sized large operations, within the same group than you do from East Kent.

Other operations have a more stable network, that is added to as opposed to being constantly changed - but when properly planned can be left in place without the need to revisit it a few weeks/months later.

EK has done very well out of Kent Freedom which has driven much of its growth, hence all those double decks.

Their high peak requirement for school buses also permits off peak service improvement, which in time adds buses onto peak workings but allows an easier route to expanding the offering.

Darryl1976 said...

So what service alterations haven't worked? The only one I can think of is the increase in frequency on some of the Canterbury city routes.

Yes, there was a lot of changes at the beginning of April, some of which came out of KCC tendering. Before then, when did the last major service change occur?

I would argue that Arriva are far worse at continually twiddling with it's network in the west of the county.

viewfromthesouth said...

There is a lot of comment about the number of service registrations. We shouldn't lose sight of the fact that an operator is required to manage punctuality much more closely than has hitherto been the case, hence if a problem is discovered good opreators tend to bang registrations in fairly quickly to compensate. Looks good in the Traffic Commissioner's courtroon, m'lud!