Putting things right when they appear wrong is the key to great customer service. There are times when it’s difficult to substantiate something or where proof is shaky or inconclusive. Then again, there are others when that evidence appears incontrovertible, such as when someone has videoed something. Drivers need to be on their guard for the possibilities of mobile phones recording things in this way, as we’ve seen here, also in greater Manchester.
The driver of a Stagecoach Manchester Enviro 400 probably had no idea he was being videoed as he overtook a cyclist while approaching a pedestrian refuse. The episode has now gone up on You Tube. It’s difficult to make out the words of the cyclist as the bus passes but you can hear him say “f****** hell” as the bus comes across to the nearside.
Far from being a PR disaster as it could’ve been, though, Stagecoach’s well-chosen words (here) result in the cyclist and other commenters having confidence in the action taken.
The cyclist has posted a number of what he feels are close shaves, including with an Arriva Manchester Dennis Dart. See what you think. Here, the cyclist was less pleased with the operator response (though, unlike for Stagecoach, it isn’t shown, so we cannot judge).