Monday, 13 September 2010

John in Brighton—again

The second of a Double Go Aheader.
The cheek of it. Later this month, Brighton & Hove wishes to increase its fares by 10p. This is apparently the first rise in more than two years. Even so, it gives the cranks who read the web version of the Brighton Argus motive and opportunity to swing at B&H in its 75th anniversary year. Here, we respond, in Honest John direct style (as in the Saturday Telegraph motoring column), as we did regarding the B&H bendy saga.
It has to be said that there appear no plans to increase the cost of season-type tickets and buying online reduces the cost per trip even further. News of the increase also comes with an expanded central zone that will reduce single tickets for many by 20p.
“After the morning rush hour they could operate most routes using a 16 seater minibus until the evening rush hour”
Costs to operate mileage between peaks is marginal and buying a applicative fleet of 16 seaters for use solely off-peak would have a crippling effect on fares. And the minute you are left behind, you’ll write indignantly to the Argus.
“Cut the number of NEW buses purchased if you need to save money”
And introduce the unreliability, poorer quality and lower environmental standards of an inferior, older fleet? That would be good for passenger ridership growth.
“I got on a bus fairly recently with the intention of travelling half a mile or so. When I was told how much to hand over for the price of a single, I changed my mind and walked instead. What a rip off”
B&H fares are no less costly than settlements of similar size. They offer a premier service. They reflect the investment in Brighton. One-off transactions will tend to be highest when compared to day or weekly tickets.
“What about the costs of trying to run a high intensity service without the demand. Brighton's streets are overrun with hundreds of buses that are barely half full most of the day”
When you see a lightly loaded bus, consider that there might be other parts of the route or parts of the day when they are fuller.
“Money could be saved by cutting the Roger French publicity budget”
False economy. Even more necessary when a company needs to make unpalatable decisions. 
“How about them lowering their profit margin, just like a lot of us have had to do with our stagnating incomes in the face of inflation” 
Margins are too low as it is, to sustain the industry beyond the short-term.
“During the day [the buses] are far too frequent and almost empty”
Well, I’m sure B&H would reduce frequency if it felt it would gain anything. It may yet come to that but imagine the furore were this to be the case. And the resultant loss of revenue would force up fares further.
“Of an evening there are hardly any [buses]”
And far fewer passengers, too. But even evening frequencies are good, in Brighton. 
“My daughter tells me bus prices in London are cheaper than in Brighton and Hove”
Your daughter is wrong. 
“When buying monthly or three monthly tickets, it works out at a fair price. But for those who just want to use once or twice a week it is a rip off as it is, let alone once it gets raised” 
The shop equivalent you buying big versus small, one-off purchases. Or as the Southern Vectis blog put it well, the difference between PAYG and a contract phone.
“Maybe they should reintroduce advertising on buses. I know they stopped the advertising as they wanted their buses to look clean and cool, but it comes at a cost of higher fares”
And advertise the bus services’ competitors, perhaps?
“London single bus ticket with Oyster card: £1.20”
London day bus ticket cap with an Oyster Card: £3.90. B&H day ticket purchased online: £3. And London’s bus service is highly subsidised, to boot.
“My mum has to spend £3.60 a day just to get to work in the middle of Brighton. She spends £18 solely on bus fares a week.”
More fool her. Tell your mum to buy a weekly ticket online at £13. Saves enough for a week’s worth of newspapers to read on the journey. Or she might try to spend £3.60 a day keeping a car on the road.
“I buy my saver tickets online for £3 each which I still think is expensive compared to other places I visit.” 
No it isn’t. 
“I have to pay £69 for a 3 monthly bus pass for my [child] to get to school, and there is no return bus service from his school so he has to get 2 buses back home and this is called a service!!” 
Poor dear. I had to change buses both morning & afternoon. I got home after 1700. Had Neighbours been on TV then, I would’ve been most miffed. As it was, I made great friendships on the bus. It was a great social space. 
“I too tried to pay for a £3.60 ticket with a tenner and was told to get off the bus as the driver didn't have the change.” 
Perhaps you should move to towns with customer-unfocused no-change policies and exact fares boxes. 
“This bus service stinks, is over-priced, and people won't stand for it.”
As they used to say in the 1970s, “Come the revolution…”. Translated, this might mean re-regulation with its inherent costs.

14 comments:

Anonymous said...

Really? IMX B&H buses carry good loads throughout the day.

Neil said...
This comment has been removed by the author.
Neil said...

It's the "change" thing again.

Why, I ask as ever, does a bus, which is a shop selling transport, not carry enough change, when even the smallest shops usually do?

Tendering £10 for a £3+ fare is not unreasonable. The bus companies need to sort this one out - or we need a suitable PAYG type smartcard instead, which none of them seem willing to introduce.

It is also to me ludicrous that people are still penalised for changing buses. I know the reason is revenue loss, but there has to be a way of making it work - perhaps the PAYG smartcard is it, because you can't do "passback" in the same way with one of those.

Anonymous said...

[quote]“My mum has to spend £3.60 a day just to get to work in the middle of Brighton. She spends £18 solely on bus fares a week.”

More fool her. Tell your mum to buy a weekly ticket online at £13. Saves enough for a week’s worth of newspapers to read on the journey. Or she might try to spend £3.60 a week keeping a car on the road.[/quote]

£13/£18 a week, or £3.60 a day surely? (You can delete this comment after editing the article if you like, Busing!)

Anonymous said...

trouble is roger french often puts himself in the firing line and handles his pr very well.many think too well!not me. he is perceived by many as a clever dick and therefore unacceptable.thats perception fot you!! only critisism is lack of competition on local routes if you discount the big little lemon.wish stagecoach could have stayed just for this reason.otherwise more power to b and h

Anonymous said...

Always the same. Find a company that is probably the best in England and you still get a crowd of total idiots that simply can't/ won't understand that they are actually really well catered for.

I just wish I had the quality, skills and motivation of B & H, Roger French, and all his staff around where I live.

Anonymous said...

from anon 4 to anon 5 .where are you then?

Anonymous said...

Neil. Do you know how much £20 in change weighs? especially in one of those Pendamatics. We carry a £20 float, which is more than many other companies issue to their drivers.

Anonymous said...

Would it be possible for change to stay with the bus, not the driver?

Although a shop till type system would probably be too slow (and bulky) for a bus, perhaps some kind of lockable change box attatched to the bus could be used?

I agree that carrying large amounts of change around is impractical and do not envy drivers who have to.

Even better, as Neil suggested, PAYG smartcards would reduce the problem. And maybe it would help if fares were a little less secretive, so passengers have a better chance of having correct money.

I'm sure that generally B&H don't deserve these critisisms, but the change issue is something passengers do find difficult.

As for exact fare systems, passengers don't care that it's worse in other towns. They just know it's not a problem by car.

Neil said...

£20 in change in fivers doesn't weigh anything, really. And that's what you need to make the jump between accepting a £5 and £10 note for a £3 fare.

Another thing worth looking at for mid-distance operators (things like the UCOC X5) would be the new Barclaycard Paywave technology. Not authorising transactions might be a risk, but the railway doesn't authorise them for onboard transactions either, and this is often for far greater sums.

Back to change, there is indeed the security risk. Perhaps one thing worth looking at (though obviously at a cost and maintenance overhead) would be to install fareboxes, basically a vending machine operated by the driver, for ticket sales. Then the change is in the bus.

The other, and easier, option is either stored-value smartcards, or to have multi-ride tickets priced at £10 and £20. Fare increases should be strictly avoided on these - instead, when there is a need for an increase, just reduce the number of journeys you get by one. That way, a passenger can still travel if they only have a tenner without losing money.

Yes, there are logistical issues. But that's down to the bus operator to solve, not down to them to criticise passengers for wishing to do something they might do in a shop several times a day.

Neil said...

As for exact-fare systems, they are so passenger-unfriendly the industry shouldn't even go there. They can only even vaguely be justified when you have a well-publicised, simple fares structure like Lothian, but other than that they're still particularly unfriendly. Technology has provided good ways to minimise the need to give change. Now, where are the bus operators?

Anonymous said...

Its alright going on about the wonders of weekly tickets , but not everyone has to use the bus every day, e.g part time workers.

Neil said...

Precisely my point. This is another reason why we need discount bulk-buy offers rather than just season tickets.

The smartcard is ideal for this. Let's say you have a smartcard where the fare is £1.50 (obviously varying fare scales can also be done if you have a touch out or just state your destination to the driver as traditionally done). You could also implement a cap, like Oyster but simpler, whereby a day ticket at £3.50 is the maximum charged (say).

You can then go on and say that if you put £15 onto the card, you actually get "£24 worth of travel" (a 7-day season ticket equivalent, but you don't need to do it in one go). You could also say that if you put £40 on, you'd get £100's worth - a nice monthly deal.

Far more flexible, far more passenger-friendly - and I think you'd see an almost disappearance of passengers paying by cash once something like that was implemented, just as you pretty much have in London, so long as the cards are accessible enough[1] and you can put money on it by giving it to the driver (no need for change, of course, so a secure farebox like a Counter Cache could be used to secure notes on the bus, with the only keys held in the depot).

Less easy, of course, if you don't have smartcards. But things like "books of tickets" are possible, albeit with a slightly higher forgery risk.

[1] A good idea would be to get all the main convenience store owners in the town on board. £20 could buy you a card charged with £24 of travel - that'd give you £3 for the card and £2 commission.

Anonymous said...

Re: London bus prices: The oyster cap is applied automatically as you enter the bus. Therefore its equivalent in B&H is the Day Saver bought from the driver... £5. For a typical one bus each way return the cheapest you can get in B&H is the £3 online saver (and that excludes P&P fees). Oyster PAYG is £2.40.