On 22 March 2010, south central England’s other premier operator relaunched its Salisbury city services.
This wasn’t the razzmatazz associated with new buses (though ex-Southern Vectis MPDs cascaded remaining stepped vehicles out, alongside Citaros). Instead, Wilts & Dorset applied a little bit of gloss, with the rebranding of a simple network (not that it was especially complicated to start with). And there appeared “Salisbury Reds” on bus sides, bus stops and timetables. Simply reds, in other words. It was all designed to make the bus service that bit more appealing. Image is, after all, everything. Even if, in this case, image was exaggerated by smoke & mirrors, a way of elaborating the benefits of an otherwise low-key change, or disguising the bad news.
Nine Dennis/Transbus MPDs of 2003/4 for Salisbury Red routes supplement eight Citaros. Note the simple "Reds" branding and the addition of blue under the windscreen. Otherwise, the livery is more lor less standard W&D (photo Bus Pics South used with permission)
Here we again see the fragility of the W&D operation, as the operator tries to align supply with demand, in order to ensure sustainability.The end game was sustainability in an age of static Salisbury growth and traffic congestion. That most core services survived unscathed is a testament to the general profitability over the years of Salisbury’s city and local operations. But there was a less welcome impact, especially on non-core routes that now find themselves outside the, erm, glamour of the Salisbury Red network. Here we again see the fragility of the W&D operation, as the operator tries to align supply with demand, in order to ensure sustainability.
For the city services themselves, there was little of substance. The 57 Bishopdown (now Red 2), 62 Paul’s Dean (Red 4) and 72 Laverstock (Red 6) continue pretty much as is, without changes to frequency. The flagship, Citaro-operated Pulseline Bemerton Heath-Hospital regains a number as Red 1, on the same frequency, but the Woodfalls Pulseline element downgrades to plain 44, from hourly to some eight a day.The 55 West Harnham (Red 5) was increased from two to three per hour. To think that with the W&D of old, in the 1960s, this operated six per hour.
One service where there was a negative impact was the 60/60A/61. The core service between Salisbury and Wilton becomes Red 3. All journeys operate on the same route and it means that Red 3 departures from Wilton are at last back to clockface. So far, so fair. But the result is three rather than four per hour. In the 1960s this, too, was six per hour.
The community of Ditchampton now relies on the support provided by Wiltshire council, with one bus an hour as service 13, rather than two 60/60As.
Then there’s the former 53 Devises Road, halved to hourly as plain 10. No Red preface here. The hourly frequency of the 73 Bishopdown Farm remains pretty much intact as plain 11. W&D splits its off-peak cross-city 71 (Stratford/Harnham Hill) as 12 or 14, without much real damage.

12 comments:
In reality there was no real step operation on Salisbury City services anyway, the Andrew Bryce era Wilts having made it a low floor network back in 1998 when Salisbury received its first 16 Solos to operate alongside low floor Spectras.
It is these 30 seat Solos which have been replaced by the 29 seat ex Vectis MPDs.
Venturer, which makes the Reds changes even more pointless.
No real step operation? Hmmm, you could still find a Metrorider out and about
It would be interesting to compare any passenger growth in Salisbury (without newbuses) with other areas (benefiting from new buses) especially since there appear to be few REAL changes service changes in Salisbury.
"Here we again see the fragility of the W&D operation, as the operator tries to align supply with demand, in order to ensure sustainability."
Am I the only one who finds this, and other similar assertions that seem to be appearing with increasing frequency on this blog, more than a little nauseating?
There is nothing particularly "fragile" or "unsustainable" about W&D, Go-Ahead, or any of the other big groups, in an industry with one of the most bombproof cash-flows anywhere and in which the vast majority of companies have remained solidly profitable despite the recession.
Is it not strange how many operators, notably Stagecoach and many independents, have managed to keep their "fragile" operations "sustainable" without resorting to widespread frequency and service cu... - sorry, "alignments of supply with demand"?
I should add that this rant is not aimed particularly at the Salisbury service changes which are not especially earth-shattering, or even at W&D generally. It's more aimed at what seems to be the increasing tendency of this usually (previously?) excellent incisive and fairly impartial blog to strike a lobbying tone, always attempting to defend and justify the business practices of the monopolistic, service-slashing, fare-and-dividend-hiking FirstGroups of this world in the face of a potential onslaught from the authorities?
If anything Anonymous at 1826 this blog might be accused in the past of being too pro-Wilts.
I thought the current post was interesting and accurate but above all honest.
Should the blog owner do some more negative posts on small independent operators then?
It'd be better if the GSC fan club stopped trolling - perhaps they are insiders at the company who just like to get really excited about perceived slights as that then masks other things.
My point wasn't remotely about whether the blog is pro- or anti-Wilts, sorry if there was some ambiguity there. I do actually tend to agree that the blog is often pro-Wilts.
At the risk of flogging a dead horse, the point I was trying to make was a more general one. Whenever service cuts, fares hikes or anything else undesirable are mentioned, the blog always appears at pains to defend operators by striking a downbeat note - that operators are "fragile", that cut after cut after cut forever more is "inevitable", that to do anything else would be "unsustainable" etc. and that everyone else (ie. passengers) must lump it. This is the FirstGroup view of the world (at least in areas where they don't face competition), and seems increasingly to be this blog's view of the world.
But are repeated cuts really as fundamentally necessary for the industry's health as the blog tends to suggest?
Obviously certain operators would very much like everyone (particularly passengers and competition authories) to believe that they are. Yet with passenger numbers stable or better, fares increases...erm..."generous", and - crucially - many other operators including Stagecoach not feeling compelled to cut (or at least not to the same extent) it just doesn't quite ring true.
Seem to have slightly touched a nerve with Simply Reds, at least on the part of one reader. Is the blog balance between cuts, fares increases and actions typically taken by the likes of Stagecoach the correct one? In today’s post on First/trade press, I perhaps unwisely use the term “slash & burn” to highlight First’s approach to the recession, while in a recent previous post I did try to bring out the difference between First & Stagecoach.
I’d welcome more views. Ahead of a potential post on this.
Indeed Wilts' approach is better than that of First, who've opted to maintain their margins by slashing everything. Stagecoach on the other hand have gone the other way and have expanded their service offerings and maintained their investments.
I guess the wider question is should the business stand still, or should it focus on what its doing and reassess that.
Whilst the Reds changes *appear* to swap one set of 29 seat buses for another set 5 years newer there is some revaluation of what is offered. A large portion of the rural Salisbury network is now tendered, which leaves Wilts very vulnerable to others coming in.
Overall, Go-Ahead's changes at GSC didn't appear to be bearing fruit - profit margins had slid the other way. A couple of years on from the poor returns now and the picture might be much more rosier.
I tend to agree with the poster who mentioned that the references to 'fragility' or 'sustainability' etc seem to rather overdo the reality in most parts of the country. I appreciate that the author lives, presumably, somewhere around the Dorset area and this is, increasingly, giving this blog a bias which simply isn't accurate.
On the subject of Salisbury in particular, I see the W & D operation as being rather 'middling' (i.e neither here nor there, rather insignificant really). The blog has touched before on the differences between the two far more obvious extremes - Stagecoach who seem to be so far ahead of everyone else, in virtually every aspect, and First who seem to only see a glass half full - and emptying.
If we're going to comment on the bigger groups, we can probably still look (again) at Preston in the near future or Veolia-Transdev operations, or what makes Brighton tick all the boxes. I can't recall anything much about Arriva, Scottish operations, East Anglia, Midlands etc etc - just an occasional token item.
Going back to the original post, and trying to analyse what drove the service changes, I'm guessing that there were probably three factors: a wish to ditch underperforming parts of the old network, a wish to improve punctuality to take account of where congestion occurs now rather than 12 years ago and a wish to revitalise the network with the 'Reds' brand.
The third of these has been accomplished rather well, with Best Impressions obvious input. The interior cove panels of the buses carry relevant marketing, the bus stop flags and timetable displays are impressive, the website and printed timetable book all show full route maps and fares to the city for each and every stop. For a non bus user, the offer has definitely been demystified.
Wilts' Commercial Manager was quoted as saying that they envisaged the previous 'Pulse' branding lasting for 3 years, and it actually did 4, so the refresh was overdue and IMO has been done very very well.
To me, as someone who lives just over the county border from Salisbury, the Wilts part of W&D appears to have been ignored/forgotten by the masters in Poole since just after GoAhead took over. The last wdbus.co.uk website revamp removed almost all reference to anything north of Ringwood, to this day if you click on the "Network Map" on the website it shows Bournemouth & Poole and, err, not much else, certainly nothing in Wiltshire. Whilst the network relaunch is good from the point of refreshing the product in the market place if passenger numbers have become static I am puzzled at why it is necessary to create a new network name - the Wilts & Dorset name is well known, the renaming just confuses people further as some buses will be "Reds" and others will be "W&D" but is my ticket valid on either?
Meanwhile I tend to agree with the author - this network relaunch looks like matching supply with demand to me.
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