This time last week, while most people at the Sheffield centenary celebrations were recording fleet numbers, a contributor who wishes to remain anonymous was using his (or her) notebook for a very different purpose.
First had allowed controlled access behind the scenes at its Sheffield depot. That was interesting enough but this also meant that the “How are we doing?” notice board was seen by those who wished to bother to look. Here’s what he (or she) jotted down.
Complaints per 100k journeys
Passenger Injuries per Million Miles
Staff injuries per 500 staff per week
Target 7 per cent
Actual 9 per cent
The figures were for Week Three of Period One. The one inherent problem in taking these in isolation is that they don’t recognise distortions. So, for example:
Sunday’s open day coincided with a half marathon road race that shut much of the city centre and caused unusual Sunday morning congestion, both of which were (a) external to First and (b) would nevertheless affect future punctuality figures
In terms of injuries, all you need is some rare incident and the figures are immediately skewed. Injury statistics can always be subject to wild variation